Refund Policy

1. Introduction

This Refund Policy outlines the terms and conditions for refunds and cancellations for services provided by Artistic Visage. We strive to ensure complete client satisfaction with all our services, but we understand that circumstances may arise that necessitate cancellations or refund requests.

2. Booking Deposits

2.1 Deposit Requirement

A 50% non-refundable deposit is required to secure all service bookings with Artistic Visage. This deposit confirms your appointment and ensures our availability for your scheduled date and time.

2.2 Deposit Purpose

Deposits are used to reserve the makeup artist's time, prepare for your specific service requirements, and potentially decline other booking opportunities for the same time slot.

3. Cancellation Policy

3.1 Standard Services

For standard makeup services (non-bridal):

• More than 72 hours' notice: Your deposit may be transferred to a new appointment within 3 months of the original booking date, subject to availability.
• Less than 72 hours' notice: The deposit is non-refundable and non-transferable.
• No-show: The full service fee will be charged, and any remaining balance will be due immediately.

3.2 Bridal Services

For bridal makeup services:

• More than 30 days' notice: 50% of your deposit may be refunded, or the full deposit may be transferred to a new appointment within 6 months, subject to availability.
• 14-30 days' notice: Your deposit may be transferred to a new appointment within 6 months, subject to availability, but is not refundable.
• Less than 14 days' notice: The deposit is non-refundable and non-transferable.
• No-show: The full service fee will be charged, and any remaining balance will be due immediately.

3.3 Makeup Lessons and Consultations

For makeup lessons and consultations:

• More than 48 hours' notice: Your deposit may be transferred to a new appointment within 3 months, subject to availability.
• Less than 48 hours' notice: The deposit is non-refundable and non-transferable.
• No-show: The full service fee will be charged, and any remaining balance will be due immediately.

4. Service Satisfaction

4.1 During Service

If at any point during your service you are not satisfied with the direction of your makeup application, please communicate your concerns immediately to your makeup artist. We are committed to ensuring your satisfaction and will make reasonable adjustments to meet your expectations.

4.2 After Service Completion

Once a service has been completed and you have expressed satisfaction with the results (including approval of the final look before leaving our studio or before the makeup artist departs from your location), refunds will not be issued based on later dissatisfaction.

5. Special Circumstances

5.1 Illness or Emergency

In cases of documented serious illness or emergency that prevent you from attending your appointment, we may, at our discretion, offer to reschedule your service or provide a partial refund of your deposit. Documentation may be required.

5.2 Adverse Weather Conditions

If severe weather conditions make it unsafe to travel to your appointment or for our makeup artist to reach your location, we will work with you to reschedule at no additional cost.

6. Cancellation by Artistic Visage

6.1 Artist Illness or Emergency

In the rare event that we need to cancel your appointment due to makeup artist illness, emergency, or other unforeseen circumstances, we will:

• Attempt to find a suitable replacement artist of similar skill level
• Offer to reschedule your appointment at a mutually convenient time
• Provide a full refund of your deposit if neither of the above options is acceptable

6.2 Business Closure or Service Discontinuation

In the event of permanent business closure or discontinuation of a specific service before your scheduled appointment, you will receive a full refund of any deposits or prepayments made.

7. Refund Process

7.1 Approved Refunds

For approved refunds, the following procedures apply:

• Refunds will be issued using the same payment method used for the original transaction unless otherwise agreed.
• Refunds typically process within 5-10 business days, depending on your payment provider.
• Processing fees charged by payment processors may be deducted from refund amounts.

7.2 Refund Requests

All refund requests must be submitted in writing to [email protected] with the subject line 'Refund Request' and include:

• Your full name
• Service booked
• Date of service
• Reason for refund request
• Booking reference number (if available)

8. Gift Certificates

8.1 Refund Policy

Gift certificates are non-refundable but may be transferred to another person.

8.2 Expiration

Gift certificates are valid for 12 months from the date of purchase and must be used within this period unless otherwise specified.

9. Product Purchases

While Artistic Visage primarily offers services, any retail products purchased through us follow these guidelines:

• Unopened products in original packaging may be returned within 14 days for a full refund or exchange.
• Opened or used products cannot be returned due to hygiene concerns.
• Proof of purchase is required for all product returns or exchanges.

10. Modifications to This Policy

Artistic Visage reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The policy that was in effect at the time of your booking will apply to your transaction.

11. Contact Information

If you have any questions about our Refund Policy, please contact us at:

• Email: [email protected]
• Phone: +446748641393
• Address: 250 Walker Alley, Waynetown HA7 1HB, United Kingdom